its been a year at this company & things have been changing for the good. having a man like my manager, never complaining & always listening to our sorrows... really a nice guy who takes ownership of his own words. not easy. but it sucks to know your co-workers are slacking and getting almost equivalent of your monthly pay. 

wassup? hire you to go 1 hour smoking break, reach late & go home early than me? though I'm not really in a good position to say about people because I'm always late for work but I stay back to compensate for the working hours & I don't go for such long breaks? we used to have delegated cse for companies. so each cse takes charge of company A-C but now we're spilt up into 3 different teams to handles companies that fall under our colleagues. it is supposed to make everyone have a fair share of workload & settle covering issues when either one of us is on leave. but again, what is fair in an office environment?

I am glad to have my 6 other colleagues (more of friends) who work together & distribute a fair share of workload. with this healthy relationship, I don't see any cons in implementing this new system. what we have gone through was pure hell. I recall my twitter rants last Nov/Dec where we had the highest peak and have to stay back almost everyday til 9pm & leave office with hundreds of emails unread. til a point of time, boss instructed some other people to help us with the emails before we get to go home earlier than usual. I thank those people who helped us because it was just an extra work to them. but I believe everyone saw and know how hard we worked, being the last few to leave office. those times, did we complain? yes we did. but not to boss. but to one another. we are hired for a reason. low peak times don't last long. but we always have high peak & low peak which balances up the whole year, right? now... everyday we close an average of 100-120 tickets? but when statistics show that a particular person only closes like what, 10-30 tickets on an average. something is wrong, right? come'on. you complain about your workload every other day to boss, you complain about not having enough time, or what is heavy workload? but how can the "work" that you have done, be so much lesser than other people? you enjoy the luxury of reaching office at 940, going for 2 hours lunch break & leaving office on time, you tell people that you're overloaded?

 WHAT THE FUCK?